Contact Epic Roofing — Mandeville, the Northshore & Baton Rouge
Call (225) 819-3742 for a live answer during business hours — real person on a Mandeville line, not an out-of-state call center.
The first call is short. Five to ten minutes on the phone, no quote pitched on the line, no same-day-signature push. We figure out what you actually need — planned reroof, active leak, post-storm, insurance scope, FORTIFIED interest — and route you to the right next step. Most of the time, the next step is a scheduled on-site visit within the week.
Contact Epic
Phone / Text
(225) 819-3742
Live answer within 2 rings, Mon–Fri 7:30 a.m. to 5:30 p.m. Central. After hours: voicemail or text, returned next business morning unless a named storm is active in the region.
Email + Web Form
jnoto@builtbyepic.com
Same-business-day reply. Form submissions get an immediate confirmation and a scheduling callback within 4 business hours.
Office
137 Girod Street, Suite 3
Mandeville, LA 70448
Drop-ins welcome during business hours, but scheduling first usually beats the wait.
Business Hours
Monday–Friday 7:30 a.m. to 5:30 p.m. Central
Saturday by appointment
Closed Sunday
Active emergency outside business hours: mark the voicemail or text as active — full protocol on emergency repair.
Fastest Path by Situation
Different situations route through different lanes. Match yours below to the fastest path:
- Planned reroof, second opinion, FORTIFIED scoping — phone or the free estimate form. Either lane books an on-site retail inspection within a week.
- Active interior leak, source unknown — phone is fastest. Routes to the leak detection scope; scheduled diagnostic within 3–7 days.
- Storm aftermath or insurance claim — phone or form. We schedule the documented post-storm inspection and write the photo-documented scope your adjuster needs. Full path on insurance claim roofing.
- Visible roof opening, ceiling actively dripping right now — phone, mark the call as an active emergency. Same-day, where weather permits, during business hours. Full protocol on emergency repair & tarping.
- Warranty question on a prior Epic Roofing installation — phone with the project address and approximate installation year. We pull your CompanyCam project file at the call.
- Pricing, materials, financing, service-area questions — phone, text, email, or form, same response window. See financing and the service area.
Where We Are + Where We Work
Mandeville HQ at 137 Girod Street, Suite 3. Drop-ins welcome during business hours but scheduling first usually beats the wait — most days, Joey is on a roof somewhere in the parish network rather than behind the office desk. The office team handles scheduling, insurance coordination, and project communication during the same business-hour window and can take a message, hand off to a foreman, or set up a callback when Joey is between calls.
We serve 28 cities across 9 South Louisiana parishes: St. Tammany, Tangipahoa, East Baton Rouge, West Baton Rouge, Livingston, Ascension, St. John the Baptist, St. Charles, and Jefferson. NOLA CBD, French Quarter, and Downtown Baton Rouge core are excluded from standard residential coverage. On boundary zips, call (225) 819-3742 for a yes-or-no in 30 seconds — we will not pretend to cover an area we do not cover. Full map on the service area page.
Contact FAQs
How fast will you respond?
Phone during business hours: within 2 rings. After hours: next business morning. Web form: scheduling a call within 4 business hours.
What should I have ready before calling?
Property address, reason for the call (leak/storm/planned reroof/insurance/FORTIFIED/warranty), rough timeline, and any photos you already have of the issue. Five to ten minutes is plenty for the first conversation.
Do you service my area?
Probably yes in any of the 9 parishes above. NOLA CBD, French Quarter, and Downtown Baton Rouge core are excluded. Boundary zips: 30-second yes-or-no by phone.
Do you offer free estimates?
Yes for retail and post-storm inspections. Leak diagnostics run $200–$500 and credit against the repair if Epic Roofing does the work.
What happens after the call?
Scheduled on-site window (3–7 business days for retail and post-storm, sooner for active leaks in heavy-rain windows), text confirmation the day before, and Joey or a foreman on site with the drone, the IR camera, and CompanyCam open on the tablet. A written photo-documented estimate is provided within 2–5 business days after the visit.
Reach Out
137 Girod Street, Suite 3, Mandeville, LA 70448