Emergency Roof Repair & Tarping in Mandeville, the Northshore & Baton Rouge
Same-day tarping during business hours · 48-hour response after named-storm landfall · Drone + photo documentation for any insurance claim — serving the greater South Louisiana area from our Mandeville HQ.
When water is coming through the ceiling at 9 pm, the priority is not the permanent repair — it is stopping the water before more interior damage compounds. Epic Roofing's emergency response is straight talk: same-day tarping during business hours, next morning otherwise, and a 48-hour response across the affected service area after a named-storm landfall. The same Louisiana-licensed crew that handles a planned reroof handles the emergency call — not a junior subcontractor.
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We do not claim 24/7 service. The roofers who do are usually either lying or charging emergency-premium rates that get padded onto your insurance claim. What we do is answer the (225) 819-3742 line during business hours with a real person and capture overnight and storm-active calls via our AI receptionist for first-thing-tomorrow dispatch. Tarping documentation is entered into CompanyCam in real time — date, location, materials, photos — so it's available immediately if you decide to file an insurance claim for the underlying damage.
What Counts as a Roofing Emergency
Not every roof issue is an emergency — and treating routine problems as emergencies is what storm-chaser pricing is built on. Three situations that legitimately warrant emergency response.
Active interior leak
Water visibly entering the house — through the ceiling, down a wall, or pooling in the attic. The longer water sits, the more drywall, insulation, and structural elements get damaged. Emergency tarping seals the entry point so the permanent repair can be scheduled without compounding water damage.
Visible roof opening or major shingle loss
A fallen branch through the roof deck. A wind event that lifted multiple shingle courses off one slope. A tree-impact hole. Anything that exposes the decking or attic to weather counts — even if no leak is currently visible, the next rainfall will cause one.
Post-named-storm damage with rain in the forecast
After a named storm or severe thunderstorm passes, if the next forecast shows rain within 72 hours, any damaged area needs tarping or boarding up before the second weather event causes actual interior damage. This is the most common emergency-response scenario on the Northshore.
Slow leaks visible only after heavy rain, suspected damage you cannot see from the ground, or any non-active issue belongs on our roof repair page or roof inspection page — not the emergency line.
Tarp, Board-Up, and Dry-In Protection
Three levels of emergency protection — used in combination depending on the damage scope. The goal is the same: stop further water entry before the permanent repair scope can be assessed and scheduled.
Heavy-duty tarping
For most active leaks and contained damage. Heavy-mil tarps secured with furring strips and (when wind exposure is high) sandbag perimeter weights. Sized to cover the damaged area plus a generous overlap onto undamaged shingles. Typical scope completes in 1–2 hours.
Board-up
For larger compromised areas — wind events that tore off a section of shingles, tree-impact damage that opened the decking, or holes too large for a tarp alone. Plywood sheets fastened over the opening, sealed at the edges, and tarped over for additional weather protection. Typical scope completes in 2–4 hours.
Dry-in protection
For situations where the tarp or board-up needs to stand for more than a week before the permanent repair (waiting on insurance approval, materials lead time, or scheduling). Synthetic underlayment laid across the exposed deck and tarped over — extends the protection window from days to weeks. Documented in CompanyCam so the carrier has a complete record.
After the Tarp Is On
Emergency response stops the water. What happens next depends on the scope of damage and whether an insurance claim is in play.
Small scope, no claim
If the damage is small enough that a contractor-paid repair makes sense, our roof repair page covers the scope of permanent repairs. Pipe boot, flashing, single-slope shingle replacement — typically completes within a week of the tarp.
Larger scope, insurance claim in play
If the damage triggers an insurance claim — named-storm event, hail event, tree impact — the right next step is to document the loss before any further work. We are not public adjusters, and we will not file the claim for you, but the documentation we hand you is what the carrier's adjuster needs to make an honest coverage decision. The insurance claim roofing page covers the full process and our boundary discipline.
Full replacement scope
Severe damage may push the decision toward a full replacement rather than a patch, particularly if the roof was already nearing the end of its life. The roof replacement page covers the scope of work, brand options, and the FORTIFIED upgrade pathway (which is often the right call for an insurance-funded replacement).
Your Emergency Is a Storm-Chaser's Door-Knock Opportunity
Every named storm in South Louisiana brings out-of-state contractors with magnetic truck signs and "we'll handle the insurance for you" pitches. They appear in your driveway because your roof is visibly damaged from the street — and they are counting on the panic of an active leak to push you into a contract before you check their credentials.
Three rules during a roof emergency
- If a contractor knocks on your door uninvited, take the business card and do not sign anything that day. Verify their Louisiana state contractor license at lslbc.louisiana.gov before any contract conversation.
- Refuse any "Assignment of Benefits" or "Notice of Engagement" presented at the first meeting. These transfer claim payments away from you and toward the contractor — and you cannot un-sign them without legal help.
- If they offer to "waive your deductible" or "handle the insurance company," they are operating outside of Louisiana law. Tell them no and call a Louisiana-based contractor.
Epic's emergency response is built so that the homeowner is not pressured into anything at the moment of crisis. We tarp the active leak, document the damage in CompanyCam, and hand you the report — the contract conversation comes later, after the water is stopped and you have time to think.
Pricing and Insurance Reimbursement
Tarping and board-up scope
Typical emergency tarping runs $500–$1,500 depending on the damaged area size, roof pitch, and access. Board-up scope adds $300–$1,000, depending on the opening size. Dry-in protection adds $400–$1,200, depending on the deck area covered. Every scope is itemized on a written estimate before work begins.
Insurance reimbursement for emergency mitigation
Tarping, board-up, and dry-in protection are considered "reasonable mitigation" under most Louisiana homeowner policies — meaning the carrier typically reimburses the cost as part of the underlying claim. We document the work in CompanyCam (date, location, materials, photos) so the documentation supports your reimbursement request. We do not file the reimbursement claim for you — that is the homeowner's role — but we make sure the documentation is complete.
Emergency-to-permanent credit
If you hire Epic Roofing for the permanent repair or replacement after the emergency response, the emergency scope fee credits against the permanent invoice — you do not pay twice for the same project. If you hire a different contractor for the permanent work, no credit applies (and that is fine — the CompanyCam documentation is yours either way).
From Call to Tarp
You call (225) 819-3742
Business hours: real person on a Mandeville line. Overnight and during named storms: AI receptionist captures the urgent details and routes to the on-call dispatcher for a first-thing-tomorrow response.
We confirm the scope by phone
Active leak vs. visible damage vs. tarp-only request — we ask enough questions to bring the right tarp inventory and crew size on the dispatch.
Same-day dispatch (business hours) or first-thing-tomorrow
Same Louisiana-licensed crew that handles planned work. We do not subcontract emergency calls to junior teams.
On-site: tarp / board-up / dry-in
Scope confirmed in person, written estimate emailed before work begins. CompanyCam photos are pushed to your album in real time.
Follow-up: permanent repair or insurance claim flow
Once the emergency is contained, we walk you through the next step — repair, replacement, or insurance claim documentation. No pressure.
"They had a tarp on our roof before our insurance carrier called back." Hurricane Francine took a section of shingles off our back slope and rain was forecast for the next morning. We called Epic at 4pm. They were on the roof at 7pm with a heavy-duty tarp and CompanyCam photos before sundown. Our insurance carrier did not return the initial claim call until two days later — by then we had complete documentation, no interior damage, and a path to the permanent repair. — Verified Google review
Emergency Repair FAQs
Do you respond at night or on weekends?
Business hours get real-person dispatch. Overnight and weekend calls are captured by our AI receptionist and routed to the on-call dispatcher for first-thing-tomorrow response — including weekends during active named storms. We do not advertise 24/7 service because the roofers who do are usually charging premium rates or sending unqualified crews after hours.
How fast can you get a tarp on my roof?
Same-day during business hours for most active leaks within the service area. After-hours calls (or post-named-storm calls) typically get a first-thing-tomorrow response. During active named-storm events: within 48 hours of landfall across the affected service area, prioritized by active interior damage.
Will my insurance cover the emergency tarping?
Most Louisiana homeowner policies treat reasonable mitigation (tarping, board-up, dry-in) as reimbursable under Coverage A — meaning the carrier typically pays for the emergency scope as part of the underlying claim. We document the work in CompanyCam so you have everything the carrier needs. We do not file the reimbursement claim for you (that is the homeowner's role).
A contractor knocked on my door right after the storm. Should I hire them?
Take the card, do not sign anything that day, and verify their Louisiana contractor license at lslbc.louisiana.gov before any contract conversation. Any contractor pressuring you to sign within ten minutes of meeting — especially "Assignment of Benefits" or "Notice of Engagement" forms — is following the storm-chaser playbook. Slow down by 24 hours.
What's the difference between an emergency repair and a regular roof repair?
Emergency response is the unplanned, urgent triage — stop the water, protect the structure, document the damage. Regular roof repair is the planned, scheduled fix for a known issue (e.g., a boot leak, flashing, or a single shingle replacement). The roof repair page covers the planned scope; this page covers the urgent scope.
Do you handle the insurance claim filing for storm damage?
No. We document the damage, walk the adjuster meeting when invited, and submit contractor-side scope estimates — but we are not public adjusters, and we will not file the claim for you. The insurance claim roofing page walks through the full boundary.
Active Roof Emergency? Call Now
(225) 819-3742. Real person during business hours. AI receptionist captures urgent overnight and storm-active calls for first-thing-tomorrow dispatch. Same crew as our planned work. CompanyCam documentation throughout.
137 Girod Street, Suite 3, Mandeville, LA 70448