Emergency Roof Repair in Kenner, LA
A Kenner roof gets its tarp or board-up during business hours, after the utility has made any downed line safe.
The first question on a Kenner emergency call is whether a power line is involved. Storm reports from the city often mention downed trees and wires, and a roof crew cannot start until those are handled. Once they are, our emergency roof repair crew can cover the opening and photograph the damage the storm left on the roof.
Kenner Storm Calls That Began With a Tree or a Line
In April 2013, a short tornado, confirmed by a survey, knocked down trees and power poles and damaged the roofs of several homes, most of them in the 3800 and 4100 blocks of West Loyola Drive. In January 2017, shingles were reported blown off several homes on Furman Drive. On the morning of April 25, 2019, emergency officials in Kenner reported a large tree down in the 400 block of East Loyola Drive and a power pole down near City Hall on Williams Boulevard. On November 26, 2022, they reported that part of a brick facade was blown off a house and that a tree was blown down into power lines inside the city.
The 2013 tornado damaged trees, poles, and roofs on the same few blocks, and a single property can hold all three problems. Kenner also issues its own building permits through the City's Inspection and Code Enforcement Department, so any permit for permanent work after a tarp comes from the City for homes inside city limits. Some homes with a Kenner mailing address are actually in unincorporated Jefferson Parish, so we check the address before anything permanent is booked.
Questions From Kenner Emergency Calls
A limb is resting on the power line to our Kenner house. Can you tarp around it?
Not until the utility has made the line safe. A limb still loading a wire can shift as the weight changes, so nobody should pull on it from the ground or the roof. With the line cleared and the limb down, we cover the opening.
Part of the brick came off the front of our house in the same storm. Is that your work?
Brick facing belongs to a mason. We photograph it along with the roof so your record of the storm is complete. If the opening lets water reach the roof edge or the attic, we cover that part of the roof.
Shingles blew off, but nothing is leaking yet. Is that an emergency?
Usually, yes. Once shingle loss leaves underlayment or decking open to the weather, the next rain will find it, leak or no leak. If you cannot tell from the ground whether anything is missing, a regular repair visit is the place to start.
Water is dripping around a ceiling light. Is that safe to leave until the tarp goes on?
No. Keep everyone away from the wet fixture, leave the light off, and have an electrician check it before it is used again. Our part is stopping the water from above, so tell us where the fixture is when you call.
How long can the tarp stay on while we wait for the adjuster?
A tarp is short-term protection. If the wait looks likely to pass a week, we add a dry-in layer under it. Your carrier decides what it covers. Ask your agent how this applies to your policy.
Inside a Kenner Emergency Visit
The opening, photographed as found:
Before any tarp or plywood goes over the damage, it is photographed in place, so the album shows the damage before anything hides it.
Tarping the damaged area:
Heavy-mil tarps run past the damage onto intact shingles and are fastened with furring strips, with sandbags along the edges where the wind pulls hardest.
Board-up for broken decking:
A hole left by a limb gets plywood fastened over it, sealed at the edges and covered with a tarp.
Dry-in when the wait runs long:
If the permanent repair is more than a week away, synthetic underlayment is laid over the exposed deck under the tarp.
A photo log you keep:
CompanyCam records the date, the address, the materials and the pictures, available to you as the job goes.
How a Kenner Tarp Call Runs
The call:
Tell us whether water is coming in, what fell, and whether a wire is touching the roof, the gutters, or a tree on the house. During business hours, you reach a person; after hours, the details are captured and go to the on-call dispatcher for a response first thing the next morning.
A clear roof, then the visit:
We book it for after the utility and any tree service have finished, in daylight and with the storm gone. The crew is the one that installs our planned roofs.
Cover on the roof:
Once we have seen the damage up close, the written estimate goes to your inbox, and the tarp, board-up, or dry-in starts after it arrives.
After the cover:
The permanent repair waits until you have chosen who makes it, and if you file a claim, the CompanyCam log is a record an adjuster can review.
How the Tarp and the Repair Are Priced in Kenner
A free inspection comes before the permanent repair is priced, and that price sits on its own written scope, separate from the emergency estimate. Repairs carry written workmanship coverage, with the term stated in the scope.
Temporary cover is priced at the house once we see the damage and listed on the written estimate before anything is installed. When Epic Roofing also performs the permanent repair or installs a new roof, the emergency fee is credited to that invoice. After the tarp comes the real fix: wind damage becomes storm damage roof repair in Kenner, and anything else a planned Kenner roof repair.
Tell Us What Fell on Your Kenner Roof
Phone 225-396-8122 during business hours and describe the damage, the water, and any wire touching or hanging over the roof. A wire on or over the roof means the power company goes first; once it is clear, the tarp and the later Kenner roofing repair can follow.
137 Girod Street, Suite 3, Mandeville, LA 70448
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