Insurance Claim Roofing in Kenner, LA
Storm damage documentation for Kenner roofs: drone and attic photos, a written scope your carrier can review, and the repair once your claim is approved.
When a Kenner homeowner has a roof insurance claim, our insurance claim roofing work has a defined scope and a clear point where it ends. We inspect and photograph the damage, write an itemized scope, go over the roof with your adjuster when you ask us to, and do the work after the carrier approves it. You file the claim, and you deal with your insurer. Keeping those roles straight protects you, and it is what Louisiana law requires of a roofer.
Kenner's Storm Years and Permit Records
Kenner is an incorporated city with its own Department of Inspection and Code Enforcement, which reviews and issues building permits for structures inside city limits, roofs included. After Hurricane Ida left City Hall badly damaged in 2021, the city ran permitting from a temporary drive-thru site, and for Hurricane Francine, Council Resolution B-17411 waived permit fees on storm damage. A permit on file shows when earlier roof work was done and by whom, so a copy is worth adding to your claim documentation when one exists. If your house is on unincorporated land with a Kenner mailing address, Jefferson Parish keeps that record instead.
The weather station at the airport, which sits inside Kenner's city limits, recorded Hurricane Zeta in October 2020, Hurricane Ida in August 2021, and Hurricane Francine in September 2024. Under Louisiana law, a policy's separate named-storm or hurricane deductible is applied on a calendar-year basis, and an insurer may ask you to keep receipts or other records of losses earlier that year. Ask your agent how this applies to your policy.
Where Epic Fits in a Kenner Claim
Our part of a Kenner roof claim can include:
- A free post-storm inspection with drone photos of each slope, an attic check and an infrared moisture scan where water may have gotten in.
- A dated photo report in CompanyCam that maps each lifted shingle, impact, displaced flashing or debris strike to its slope. You keep it whether or not you hire us.
- A written, itemized scope and estimate with brands and line prices that your carrier can compare with its own adjuster scope.
- Our presence at the adjuster inspection when you invite us, as the contractor explaining what we found, never as your representative.
- The repair or replacement after your claim is approved, photographed from start to finish.
We do not file claims, interpret coverage, or tell you what a policy will pay. Louisiana RS 22:1684 bars roofers from serving as public adjusters, so we do not negotiate or settle claims. No contractor may legally cover or waive a deductible in Louisiana.
A Kenner Claim in Five Steps
Report the loss to your insurer.
The claim is yours to open. Before cleanup, take your own photos or video of the damage, and keep receipts for any tarp or materials used to stop water.
Book our inspection:
It is free, and you put down no deposit at the consultation. Drone photos, an attic check, and close-ups of each finding follow.
Receive the report and scope:
You get the photo report and written estimate within 2–5 business days, ready to share with your adjuster or agent.
Adjuster visit:
If you want us there, we go up with the adjuster and answer technical questions about the damage we documented.
Work after approval:
Once your carrier approves the claim, our crew does the repair or replacement and the photos of each stage go into the same file. If the tear-off shows damage nobody could see before, we photograph it so you can take it back to your insurer.
How Claim Work Is Priced
Claim work is quoted per job. The written scope prices each line item for your roof, and that estimate is what your carrier reviews against its own figures. What the policy pays, and what your deductible is, are between you and your insurer.
If you skip the claim and pay directly, the scope becomes a Kenner roof repair or a Kenner roof replacement, depending on how much of the roof is sound. When wind or a falling limb caused the damage, the job itself is storm-damage roof repair in Kenner and runs the same with or without a claim.
Kenner Roof Claim Questions
Our Kenner roof was repaired after Ida and then took Francine. What will the insurer want to see?
Usually, proof of what was fixed between the two storms: the repair invoice, dated photos, and the city permit if one was pulled. Go over that history with your agent. We can photograph the roof as it stands now, so its current condition is on record next to the old paperwork.
Does the City of Kenner need a permit for storm repairs on my roof?
When the scope calls for one, yes, and for a house within Kenner, the city issues it. Addresses on unincorporated parish land go through Jefferson Parish. Either way, we pull the permit when any roofing work in Kenner requires one, and its cost is a separate line item on the estimate.
Can Epic file the claim or talk to the insurer for us?
No. You file, and you handle the conversation with your carrier. A licensed public adjuster or attorney can represent you if you want an advocate. We supply photos, the scope, and answers to the adjuster's technical questions.
Should we wait for the adjuster before any work is done?
Temporary steps to stop water, like a tarp, are a different matter from permanent repairs. Keep receipts for anything you do, and hold off on permanent work until your insurer tells you to proceed.
The adjuster missed damage that showed up later. Is it too late?
A supplemental claim can generally be filed for up to two years, but the wording of your policy governs that. We photograph what we find, and you or your representative take it to the carrier.
Start the Paper Trail for Your Kenner Roof
Call 225-396-8122 to schedule the free inspection, and mention whether a claim is already open. Either answer is fine; the inspection and the report work the same way.
137 Girod Street, Suite 3, Mandeville, LA 70448